FAQs

How do I change my background?

On the top right of your screen, there's a little pallet logo you can click on, and you can edit your template style and background photo.

What is the difference between ‘classes’ and ‘1 on 1’? / How can I set up classes/ services?

Classes are for group sessions that you offer. You can choose either one time event or recurring events, on Zoom, Offline location or Clubhouse.

1 on 1 is when you offer private sessions/services. You can create 1 on 1 with the number of sessions option or period of the service. Since 1 on 1 is for more customized/ private services, you can unlist the price when you create if it needs to be modified per clients or etc.

What does my website look like on mobile devices ?

On the very top of your dashboard screen, you can edit the PC version website and mobile version website in a separate tap. You can also check the preview for both versions.

How do I know when I get any orders ?

You will get confirmation notification through your email. 

https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in-gmails-spam-folder/

How do I get my payment from Ceeya ?

Under the ‘Orders’ menu, you can check your available fund for withdrawal. Payout from Ceeya is on the 15th and the last day of each month, PDT. If you need a special assistant on your payouts, please contact us for support.

How do I know that how is my website performing ?

Great question. We do have analytics information in your dashboard, and also weekly reports will be sent to your inbox.

Can I connect my Ceeya website to my owned domain ?

Absolutely. If you already have a domain purchased, let us know, we can connect the domain to your Ceeya website.

If you do not have your domain yet and if you are willing to use your customized domain name, we can also work with you.

Please contact us for further information.